Managed Services is all about proactively managing, securing, and supporting a client’s IT/Network infrastructure to avoid failures and minimize downtime. Until now, the model for IT support was always the reactive break/fix model. This is not the best way of managing your IT operations.
Managed Services is about moving from the old reactive break/fix model to a fiduciary service model that is proactive. As your Managed Service Provider, it is our responsibility to effectively monitor the network and identify potential problems before they manifest as outages or disruptions. While helpful, monitoring alone is not enough. To be truly effective, there needs to exist a management component. It is one thing to indicate to a client that the backup failed last night or that the virus protection system is out of date and another to be proactive and take the appropriate action to fix the problem. These types of issues are too important to the security of IT operations.
Remember–this is all about being proactive to avoid failures and unpleasant surprises. The break/fix method is dangerous in today’s environment. We now live in a world filled with computer hackers, viruses, spyware, and hardware crashes.
Fortunately, clients are often not even of minor issues in a managed services program. Often, these minor issues are handled without any further difficulties or slowdowns. To the client, a Managed Service Program means more up-time, fewer outages, higher service levels, and ultimately lower costs. Consider the impact that a total computer outage might have on your business– no doubt it would be thousands of dollars in lost productivity and revenue.
Our clients do business with us because of trust, comfort, local availability, proven technical skills, and quality of service. Due to affordable technology and tools, it is now possible for us to provide the same management services tools that at one time were only available to the Fortune 500. Our management software tools have a dashboard that tells you at a glance how your IT operations are performing, and can monitor over 1,000 application metrics in real-time.
Pricing for Managed Services
Krume and Associates, Inc. provides Managed Services on a contractual basis– via phone, e-mail, help-desk, remotely, or on-site– and these services are paid for by subscription. If you are interested in setting up Managed Services for your business, contact us to discuss a plan.